Success Stories

Explore our client's success stories to learn of their pains and solutions provided. Note that some client details are kept confidential for privacy and security reasons.

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National Cybersecurity Authority Accelerates Incident Response to Protect Critical Infrastructure
Government

National Cybersecurity Authority Accelerates Incident Response to Protect Critical Infrastructure

A national cybersecurity authority partnered with SYNERGY to configure automated incident reporting via Ivanti Neurons for ITSM, centralising coordination and reducing threat investigation delays by up to 40%, bolstering national defences.

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Enhancing Citizen Support Through Unified Four-Channel Call Centre Automation
Government

Enhancing Citizen Support Through Unified Four-Channel Call Centre Automation

A city administration automated service requests across multiple channels, achieving up to 20% faster query resolutions with SYNERGY's Ivanti configuration.

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Energy Group Achieves 47% Faster Resolutions Through Bidirectional Synchronisation
Energy

Energy Group Achieves 47% Faster Resolutions Through Bidirectional Synchronisation

An energy holding company transformed operations by partnering with SYNERGY, implementing bidirectional synchronisation to eliminate manual logins, enhance security, and accelerate efficiency across subsidiaries.

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Public Education Authority Slashes Query Resolution Time by 62% with Ivanti-Powered National Service Desk
Education

Public Education Authority Slashes Query Resolution Time by 62% with Ivanti-Powered National Service Desk

Public education authority unifies diverse stakeholder inquiries through SYNERGY's Ivanti setup, with flexible access options, automated routing, and form-driven tickets for rapid, inclusive support.