Products

n8n Connector

The connector that links the n8n platform to Ivanti Neurons for ITSM: a set of SYNERGY-built n8n nodes that read and write Ivanti incidents, problems and records, and that every SYNERGY workflow use case requires. The subscription is licensed once per client, whatever the number of use cases, and covers access to the connector packages and their updates through SYNERGY's credentialed package registry.

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€2,980 / year

Jira Sync Plugin

Jira Sync Plugin integrates Ivanti Neurons for ITSM with Jira to provide seamless collaboration between IT service desks and development teams. It enables bidirectional synchronisation of issues, comments, attachments, worklogs, and status updates, automating the transfer of incidents and tasks.

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€1,980 / year

Unified Mailbox Router

Unified Mailbox Router for Ivanti Neurons for ITSM is a plugin that integrates Ivanti Neurons for ITSM with a single email mailbox to provide flexible ticket creation across multiple record types. It enables manual review and routing of incoming emails to create incidents, service requests, or changes.

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€1,980 / year

Twilio Connector

Twilio Connector integrates Ivanti Neurons for ITSM with Twilio to provide an additional communication channel. It enables notifications for team members and recipients about any critical events through text messages.

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€980

SYNERGY HealthCheck

SYNERGY HealthCheck for Ivanti Neurons for ITSM Platform is a professional service that reviews Ivanti Neurons for ITSM deployments to identify misconfigurations and issues affecting performance, reliability, and security. It supports clients in preparing for architecture optimisation in on-premises environments.

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€90

Incident Notification Templates

Incident Notification Templates for Ivanti Neurons for ITSM replace default Ivanti templates for incidents with responsive HTML/CSS designs (no JavaScript), ensuring consistent rendering across devices. They support customisation to align with client branding, feature colour-coding for priority levels, and cover key scenarios such as ticket progression (open to closed), priority changes, assignments, and escalations.

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Discuss your ITSM needs

Clients benefit from a no-commitment call to discuss their specific requirements.

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