Client's pains

‍As the Security Operation Lead for our urban utility network, I felt the constant pressure of camera failures buzzing like alarms in my ears, false triggers disrupting quiet night shifts, and perimeter breaches that sent chills down my spine. Managing fire surveillance and access controls across transformers and territories was exhausting - incidents piled up, handovers left gaps in accountability, and our guards, from diverse backgrounds, struggled with complex tools. Every unresolved issue risked our critical infrastructure, draining time and heightening frustration as we raced to restore safety.

"The Ivanti platform turned our chaotic physical security logs into a reliable lifeline - guards now handle incidents with confidence." - Security Operations Lead

What SYNERGY did

SYNERGY customised the Ivanti no-code platform to handle physical security incidents, creating a dedicated module with an electronic event journal and simple, intuitive interface. Guards could effortlessly log incidents - camera glitches, alarm triggers, breaches - linked directly to site locations, accommodating varying skills and languages for smooth adoption.

Integrations connected to IT incident management for technical fixes like equipment repairs. Unresolved items automatically transferred to the next shift, requiring clear handover explanations to ensure accountability. Daily checks and shift-based reviews now flow steadily, protecting assets with automated workflows that feel like a well-oiled machine.

Key takeaways

• Visualise seamless handovers: Configured journals make physical security logs crystal-clear, reducing errors by bridging shift gaps like a guiding light.
• Hear the silence of efficiency: Automations quiet false alarms, freeing guards to focus on real threats with accountable, language-agnostic tools.
• Feel the grip on security: Integrated workflows empower quick resolutions, ensuring vigilance across sites feels solid and unstoppable.

"Handovers are smooth; no more dropped balls, just steady protection for our power grid." - Shift Supervisor

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