20 Years of ITSM
SYNERGY is an international ITSM company that builds rather than simply deploys. For over 20 years, we've engineered platforms, designed processes, and developed our own integration tools to automate both IT and business processes — from service desks to legal workflows, compliance management, physical security, and citizen services. Our in-house development team codes the solutions that standard configurations cannot handle.
What separates us
Most ITSM providers configure platforms out of the box. We build on them. Our developers maintain proprietary integration products — including an n8n Connector for AI-enhanced automation and a Jira Sync Plugin for bidirectional Ivanti–Jira synchronisation — alongside bespoke solutions tailored to each client's environment. Deep platform knowledge, not just certifications, is what allows us to answer almost any automation request.
How we work
We design processes through structured workshops, mapping how work actually flows — not how a textbook says it should. We deploy and extend the Ivanti platform with configurations built for your specific workflows. And we stay. Zero Ivanti customer churn in over a decade, because our clients' processes run on what we've built together.
SYNERGY operates a single integrated management system certified to ISO 20000 (IT Service Management), ISO 27001 (Information Security), and ISO 9001 (Quality Management).
Why clients choose SYNERGY
In-house product development
We build and maintain our own integration tools — not just configure what's available.
IT and business process automation
From incident management to legal, compliance, security, and citizen services — we automate across the organisation.
Deep platform expertise
30+ certified professionals, including 11 Ivanti-certified consultants, engineering solutions beyond standard configurations.
Long-term partnership
We don't deliver and leave. Our clients retain us for decades because the platform evolves with their business.
Let's talk
LT +370 5 248 73 61
LV +371 29 486 062
UA +380 67 372 39 55