n8n Connector

Overview

n8n Connector for Ivanti Neurons for ITSM integrates Ivanti Neurons for ITSM with self-hosted n8n to deliver AI-enhanced orchestration and seamless cross-system automation across 1200+ apps. It turns Ivanti into the intelligent central hub for real-time, bidirectional workflows.

The plugin delivers four custom n8n nodes (two triggers + two action nodes) that work in both classic workflows and AI agents. It connects Ivanti instantly to Slack, Teams, monitoring tools, HR systems and more — no custom code required. Every n8n action is logged directly back into the Ivanti record history for full auditability. Each Ivanti tenant and each n8n instance requires its own API key. It supports self-hosted n8n only (cloud n8n not supported) and works with on-prem or cloud Ivanti deployments. Built on Ivanti’s REST API for upgrade-safe compatibility and n8n’s visual builder for changes in minutes.

Why do you need it?

Manual incident classification takes minutes per ticket and introduces errors from inconsistent judgment. Email and spreadsheet handoffs create delays and data silos that break end-to-end visibility. Native Ivanti automation lacks advanced logic and external connectors, leaving teams dependent on fragile scripts that fail after every upgrade. n8n Connector for Ivanti Neurons for ITSM eliminates these bottlenecks with open-source, no-vendor-lock-in orchestration that deploys and evolves in minutes instead of weeks.

Why is it important?

AI-enhanced orchestration prevents financial and reputational losses in critical ITIL scenarios.

‍For IT, imagine a new incident arriving with only a vague free-text description — the connector instantly classifies it, assigns the correct service catalog item and routes it to the right team so resolution starts immediately and SLAs stay intact. A change request status updates and multi-step approvals fire automatically across systems, ensuring compliance without anyone chasing signatures or risking downtime from oversight. A problem record links dozens of incidents while live data from monitoring tools flows in, enriching analysis and stopping the same failure from repeating.

‍For business, picture the moment a customer reports an issue — priority and impact are calculated intelligently, the ticket lands with the best team, and updates reach everyone instantly, driving higher first-contact resolution and stronger customer satisfaction. Data stays perfectly synchronized with HR, procurement and asset systems, eliminating costly mistakes from stale information. Auditors arrive and every automated decision is already documented inside the native Ivanti timeline, protecting the organisation from compliance exposure.

Key features

• Ivanti Queue Trigger is activated instantly by status or field changes in any Business Object: Configurable polling and filters detect conditions such as “Incident status = Active in Category X” and launch n8n workflows in under a minute. Custom polling scripts become unnecessary and response times drop to seconds.
• Ivanti Automation Job Trigger is invoked directly from native Ivanti workflows: A single API key passes incident details to n8n and returns enriched results in real time. Duplicate data entry disappears and resolutions accelerate across the entire ecosystem.
• Ivanti Service Manager node performs full CRUD operations and relationship management: Records are created, updated, searched, linked, unlinked and attachments are handled across all objects without leaving the workflow. Manual portal switching ends and complex multi-system automations become simple to build and maintain.
• Ivanti Automation Transaction node returns execution status and reasoning to the ticket history: Success or failure details appear instantly in the native Ivanti timeline. Every decision is auditable inside the ticket itself, making compliance and troubleshooting effortless.
• Cross-system orchestration connects Ivanti to over 1200+ apps without writing code: Slack, Teams, monitoring tools, HR and procurement systems integrate in minutes. Repetitive notifications, approvals and status updates run automatically, uniting fragmented tools into one intelligent ecosystem.
• Autonomous & self-healing workflows are powered by n8n’s built-in AI: Issues are detected, diagnosed and often resolved without human touch while the system learns from every case. Manual interventions plummet and service quality continuously improves.
• Rapid visual deployment with no vendor lock-in is delivered through open-source self-hosted n8n: New automations and changes are built and deployed in minutes using the visual builder. You keep full ownership, total customisation freedom and upgrade-safe compatibility forever.