Questioning ITSM Trend Reports: Beyond Surveys — What We See in Practice
In this interview, Edvinas Pranculis, discusses the validity of ITSM trends for 2025 as outlined in the ITSM.tools report with Tyrunas Jokubauskas, CEO and founder of SYNERGY. Drawing on over 300 ITSM project deployments in the past 20 years, Tyrunas offers a critical perspective grounded in practical observations. The aim is to encourage readers to evaluate such trends sceptically.
