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Enhancing Citizen Support Through Unified Four-Channel Call Centre Automation
Government

Enhancing Citizen Support Through Unified Four-Channel Call Centre Automation

A city administration automated service requests across multiple channels, achieving up to 20% faster query resolutions with SYNERGY's Ivanti configuration.

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Public Education Authority Slashes Query Resolution Time by 62% with Ivanti-Powered National Service Desk
Education

Public Education Authority Slashes Query Resolution Time by 62% with Ivanti-Powered National Service Desk

Public education authority unifies diverse stakeholder inquiries through SYNERGY's Ivanti setup, with flexible access options, automated routing, and form-driven tickets for rapid, inclusive support.