Ivanti Neurons for ITSM
Your service desk works. Tickets get handled. But legal, compliance, security and citizen services still run on email, spreadsheets and somebody's memory — and when the auditor asks, assembling the evidence takes weeks.
We deploy Ivanti Neurons for ITSM — on your own infrastructure, in the cloud or hybrid — and extend it beyond IT into the processes that never made it onto the platform.
The platform you already own starts covering legal, compliance, security and citizen services, and your team is trained to configure it without us.
Manual re-keying between systems stops. A new process takes weeks rather than quarters, and audit evidence becomes a report instead of a project — so you are no longer the person explaining why it never scaled.
Interested? Book a meeting
Common questions
Can we run it on our own servers, or does it have to be cloud?
Either. We deploy it on your own hardware, on cloud infrastructure you provide, or configure an Ivanti cloud tenancy you already hold. On your own servers it can also be built to keep running when one server stops, if your infrastructure allows for it.
What does a deployment actually include?
Three separate environments so you can build and test before anything reaches live users, connected to your directory for sign-in and to your email service for notifications, carrying your branding, with the self-service portal in your language and your administrators trained to run it.
How many people can use it?
Licensing is by concurrent use rather than named people, so it counts how many are working in it at the same time, not how many have accounts. A deployment starts with five, and further capacity is added in packs of five.
Who supports the platform once it is live?
Ivanti does, directly, including around the clock for critical issues. If you would rather deal with one company than two, we can act as your single point of contact instead: you raise everything with us, a named account manager owns it, and we handle Ivanti on your behalf during business hours.
Can our own team learn to run it?
That is the point of how we deploy. Administrator training is part of every deployment, and there is a longer advanced course for up to ten people covering architecture, security, dashboards, business objects, workflow automation and integration, with hands-on exercises in a training environment we provide.
What happens at upgrade time?
On the cloud version Ivanti handles it. On your own servers we do: a full backup first, then development, testing and production upgraded in turn without skipping versions, and each one validated before we move on.
Can the self-service portal be in our own language?
Yes. One language is included in the deployment, and further languages are added afterwards, one at a time.
What do you need from us before starting?
Infrastructure that meets Ivanti's requirements, or a tenancy we can reach; a directory for sign-in and an email service for notifications, with credentials; your logo and colours; and the administrators you want trained. We check all of it in a pre-deployment assessment and confirm the result before any work starts.
Discuss your ITSM needs
Clients benefit from a no-commitment call to discuss their specific requirements.