How to leverage analytical models and knowledge management to optimise assets and value networks
In the evolving world of IT service management, integrating analytics and AI with ITIL principles can transform operations. This blog post outlines six key tips for optimising assets and value networks, from turning data into actionable wisdom to modelling service desk queues. Drawing on the ITIL Service Strategy book, each tip includes practical examples like value net analysis in e-commerce and real-world cases from companies such as Wipro and Vodafone. These strategies address global challenges, enhancing efficiency and decision-making. Implementing them promises reduced costs, better agility, and aligned IT-business goals for sustained success.
