SYNERGY Responsive Templates

About

SYNERGY Responsive Templates for Ivanti Neurons for ITSM replace default Ivanti templates for incidents with responsive HTML/CSS designs (no JavaScript), ensuring seamless rendering across devices. They support customisation to align with client branding, feature colour-coding for priority levels, and cover key scenarios such as ticket progression (open to closed), priority changes, assignments, and escalations.

No additional subscriptions or API keys are required, and templates are delivered as HTML files for straightforward integration into the client’s Ivanti environment. A 1-hour remote session demonstrates deployment and customisation of one sample template, enabling clients to self-deploy the remaining templates with confidence.

Why do you need it?

Default Ivanti Neurons for ITSM templates often lack responsiveness and customisation, resulting in poor user experience on mobile devices and inconsistent branding. Manual creation of templates is time-consuming, error-prone, and challenging to scale for large IT environments. Inefficient communication tools can lead to delays, miscommunication, and reduced professionalism in incident management. SYNERGY Responsive Templates for Incident Management address these challenges by offering pre-built, responsive, and customisable templates that enhance communication efficiency and maintain a professional appearance across all devices.

Why is it important?

Effective incident communication prevents financial and reputational losses by delivering timely, clear, and professional updates to stakeholders.

For IT, responsive templates are designed to render seamlessly across devices, ensuring IT teams can access and act on incident updates from any platform, improving response times and operational efficiency. Colour-coded priority indicators are integrated into the templates, enabling quick identification of critical issues, which streamlines prioritisation and resolution processes. Comprehensive scenario coverage is provided, addressing all standard incident communication needs, reducing manual effort, and allowing IT staff to focus on core tasks.

For business, customisable templates are tailored to reflect corporate branding, ensuring consistent and professional communication that reinforces brand identity and builds stakeholder trust. Clear and visually distinct priority indicators are included, facilitating faster escalations and minimising delays that could impact business operations. The responsive design ensures accessibility for all users, enhancing customer satisfaction by delivering professional updates regardless of the device used.

Key features:

• Responsive Design: Templates are built with HTML/CSS for seamless rendering across devices. This ensures accessibility for users on desktops, tablets, or mobiles. IT teams and end-users stay informed on the go, improving response times.
• Colour-Coded Priority Indicators: Priority levels are visually distinguished with colour-coding. This clarity reduces confusion during incident management. IT staff can quickly identify and act on high-priority tickets.
• Customisable Branding: Templates can be tailored to reflect client branding. This flexibility ensures consistent corporate identity in all communications. Businesses maintain professionalism and trust with stakeholders.
• Comprehensive Scenario Coverage: Templates address ticket progression, priority changes, assignments, and escalations. This broad coverage streamlines all standard incident communication needs. Teams save time and reduce manual effort.
• No JavaScript Dependency: Templates rely solely on HTML/CSS, ensuring compatibility and security. This reduces integration complexity and maintenance. Clients avoid additional software dependencies or risks.